December 29, 2007

Since Nobody Actually Reads This Crap

Ok so I'm bored and decided to blog to the primary reader (a.k.a. also known as me) of this wonderful (here meaning desolate) blog. So I thought I would share some of my fondest retail memories. (BTW I work at Pep Boys automotive) To those of you in the Pep Boys Company I mean no offense at you (especially you Philadelphia, you are our god and we live by your word) If you shop at Pep Boys then by golly thank you for helping make my paycheck. If your mentioned as a shoper (or more like described) in this post I with my warmest regards think you need to re-evaluate how you treat people who try their best to serve you (or dig a big whole, crawl in it and DIE, your choice) anyway without further ado I relent my angers on you:

Annoying Customers
1. In my state (of absent mindedness or Arizona) there is lots of identity theft. Recently all checks have had to be verified through a hotline service that verifies a DL and DOB. The process is automated, all I do is call and rant off secret numbers to a computer voice. It gives me an approval number and all is well and good. The whole thing takes an average of three minutes. This elderly couple today bought A floormat and a can of spray paint. $14.01 was their total and they WROTE A CHECK, so i called it in and while i was on the phone the man starts shouting at me "J****S F*****G C****t I'd get better service here if I was a D**N ILLEGAL!!!!" and he's right, u know why? THEY PAY WITH CASH AND IT ONLY TAKES A MINUTE AND THEY DON'T TREAT THE CASHIER LIKE CRAP!!! THEY ARE THANKFUL TO BE HERE AND THEY SHOW IT!!! GET A CHECK CARD!!! It will save u and me both time.

2. Let me walk u through a credit card transaction. I say your total is such and such, u look at my screen and see such and such dollars. You swipe your card and it asks for your pin and then says please verify that such and such is the right amount. You do it. When would be a good time to say "hey that price sounds a little high can we look and see if there is a wrong price?" well if u ask the ordinary customer its after the transaction is already completed and you finally get the receipt and there is a line forming behind you. Then protocol is for you to stare at it for five minutes and then rudely say "YOU overcharged me!!!" to which I reply (in my head of course) "No you buffoon, the computer over charged you or more likely u didn't pay attention to the price on the shelf. You had three chances to tell me that was wrong. If you have a problem jump off a bridge." But of course all i can do is sigh, go check the price, return your product, sell it back to you at the right price and hope the 15 customers behind you are still friendly and not half as retarded as you.

3. If ever you blame the cashier (or even rant at them) for what you believe to be ridiculous prices, give up. They don't make the price, they are the bottom most person in the company, they can't give you a discount, and they don't care, if its too much go somewhere else. They don't need your abuse but are forced to take it, and for that matter you can't blame them for a line when there are just ALOT of people shopping, or if a customer wants to stop and ask questions (cause the questiony customers is just as needy as you are.)

4. If I had a dollar for every time I heard a customer whine to me about the length of the receipt I would retire next week. So for those of you whinners i have some info for you:
A. That long receipt usually has all your warranty information on it. You know all that stuff you com in looking for and whine about when we say sorry we cant help u without a receipty.
B. That telephone or internet survey helps us improve, I see the results every week, and if u have a problem with the receipt, then let us know through such programs.
C. Once again the cashier will never change ANYTHING, the computer prints it we give it to you. THEY GET NO SAY WHATSOEVER
D. That receipt paper is extremely thin and recycled. So be quiet on the tree-hugger end


Im done for the night. Peace on earth and good sleep to all.

P.S.
If you are offended by this in anyway, I'm sorry, but reading it is completely voluntary. So u don't have a right to complain.

3 comments:

Jakob said...

I didn't read it. Of course not.

Very nice, though. This is why I don't work in retail. Or really work at all.

Leah said...

I read it! Probably before Jakob, too! =P

But the comments were disabled...

It made me laugh. I wouldn't be as...patient as you are. I'd already be fired. =P

Peace and peaches.

Michael the Music Man said...

I love it! I’m reading this as I wait for one of you guys to get on...but I still would’ve read it anyway.

These people that deal with you like crap can all go to that special place if you know what I mean. What a bunch of jerks!

Is a debit card a check card? I’ve never been able to figure that out...

Andrew, you are the best story teller around. You should be "Andrew the Story Teller."